HomeGetting legal help > Ombudsmen & complaint services

Ombudsmen and complaint services

Ombudsmen are public advocates appointed to investigate individuals' complaints against companies or organisations, especially public authorities.

There are a range of ombudsmen and complaint services in Victoria that may be able to resolve your dispute without you having to go to court. There are dedicated services that can assist with many types of disputes including:

  • Consumer and business
  • Disability and Discrimination
  • Employment
  • Energy and water
  • Financial products and services
  • Government
  • Police

Each organisation usually specialises in a specific type of dispute. For example, the Fair Work Ombudsman helps people with employment disputes.

A comprehensive list of services can be found on the Everyday-Law website.
Website by CeRDI