Outcomes Measurement Framework

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The Victorian Community Legal Sector Outcomes Measurement Framework is a tool which assists community legal centres to measure the outcomes of their work:

  • To better demonstrate individual and collective impact
  • To improve outcomes for clients
  • To build evidence to further advocate to funders

The Framework is a sector-driven tool for learning, support and advocacy which we encourage community legal centres to use as a guide to measuring outcomes and overall impact. It provides an entry-point from which CLCs can begin to measure their services or build on existing practices in a way that suits your context and capacity.

The Framework is the result of 18 months work between 35 community legal centres, the Federation and Lirata Consulting.

For more information or for support in applying in the Outcomes Measurement Framework to your work please contact Tory Norris (tory.norris@fclc.org.au), Impact & Evaluation Coordinator.

Outcomes Measurement Framework

Outcomes Measurement Framework - Full Document (pdf)

Case Studies

Inner Melbourne Community Legal case study (pdf)

Justice Connect case study (pdf)

Justice Connect report (pdf)

Women's Legal Service Victoria case study (pdf)

Justice Connect Homeless Law case study (pdf)

Tools from Sector Framework

Client Outcomes Survey

Client Outcomes Survey (doc)

Client Outcomes Survey Instructions (pdf)

Stakeholder and Partner Survey

Stakeholder and Partner Survey (doc)

Stakeholder and Partner Survey Instructions (pdf)

Stakeholder and Partner Survey - Advocacy focus (doc)

Stakeholder and Partner Survey- Informal partnership and referral (doc)

Stakeholder and Partner Survey - Stakeholder perceptions (doc)

Stakeholder and Partner Survey - Formal service delivery partnership (doc)

Advocacy Register

Advocacy Register Instructions (pdf)

Advocacy Planning and Evaluation Template (doc)

Advocacy Overview Template (doc)

Advocacy Brief Reflection Template (doc)

Incoming Enquiry Log

Incoming Enquiry Log (doc)

Incoming Enquiry Log Instructions (pdf)

The development of the Outcomes Measurement Framework was funded by Victoria Legal Aid’s Innovation and Transformation Grants Program.

 

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