The Victorian Community Legal Sector Outcomes Measurement Framework is a tool which assists community legal centres to measure the outcomes of their work:
- To better demonstrate individual and collective impact
- To improve outcomes for clients
- To build evidence to further advocate to funders
The Framework is a sector-driven tool for learning, support and advocacy which we encourage community legal centres to use as a guide to measuring outcomes and overall impact. It provides an entry-point from which CLCs can begin to measure their services or build on existing practices in a way that suits your context and capacity.
The Framework is the result of 18 months work between 35 community legal centres, the Federation and Lirata Consulting.
For more information or for support in applying in the Outcomes Measurement Framework to your work please get in touch.
Outcomes Measurement Framework
Outcomes Measurement Framework - Full Document (pdf)
Case Studies
Inner Melbourne Community Legal case study (pdf)
Justice Connect case study (pdf)
Women's Legal Service Victoria case study (pdf)
Justice Connect Homeless Law case study (pdf)
Tools from Sector Framework
Client Outcomes Survey
Client Outcomes Survey Instructions (pdf)
Stakeholder and Partner Survey
Stakeholder and Partner Survey (doc)
Stakeholder and Partner Survey Instructions (pdf)
Stakeholder and Partner Survey - Advocacy focus (doc)
Stakeholder and Partner Survey- Informal partnership and referral (doc)
Stakeholder and Partner Survey - Stakeholder perceptions (doc)
Stakeholder and Partner Survey - Formal service delivery partnership (doc)
Advocacy Register
Advocacy Register Instructions (pdf)
Advocacy Planning and Evaluation Template (doc)
Advocacy Overview Template (doc)
Advocacy Brief Reflection Template (doc)
Incoming Enquiry Log
Incoming Enquiry Log Instructions (pdf)
The development of the Outcomes Measurement Framework was funded by Victoria Legal Aid’s Innovation and Transformation Grants Program.
